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Shipping Policy

Thank you for visiting and shopping at RawTalkCo. Because our products are uniquely print-on-demand (made-to-order), our shipping policy is slightly different from traditional retailers. Please review the following terms carefully to understand our production and delivery process.

1. Order Processing & Production Time

Every apparel item at RawTalkCo is printed specifically for you once your order is placed.

  • Production Time: Please allow 2 to 5 business days (excluding weekends and holidays) for your order to be processed, printed, and quality-checked before it is handed over to the shipping carrier.

  • Please note that Production Time is separate from Shipping Time. The total time to receive your order is: Production Time + Shipping Time.

2. Estimated Shipping Times

Once your item is printed and dispatched, the estimated delivery transit times are as follows:

  • United States: 3 to 7 business days

  • United Kingdom & Europe: 5 to 10 business days

  • Australia & New Zealand: 5 to 10 business days

  • Canada: 6 to 12 business days

  • Rest of the World: 10 to 20 business days

Note: These are estimated delivery times provided by our carrier partners. Delays may occasionally occur due to extreme weather, postal strikes, or peak holiday seasons (e.g., Black Friday, Christmas).

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We strive to route your order to the nearest printing facility (in the US, EU, UK, or AU) to minimize your shipping costs and transit time.

4. Shipment Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking link may take 24 to 48 hours to become active in the carrier’s system.

5. Customs, Duties, and Taxes

RawTalkCo is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the sole responsibility of the customer. Because we utilize a global network of print providers, international packages may be subject to border inspections and local customs fees depending on your country’s local laws.

6. Incorrect Address & Returned Packages

Customers are solely responsible for ensuring the accuracy of their shipping address at checkout.

  • If an order is returned to us by the carrier due to an insufficient, incorrect address, or being unclaimed, the customer will be responsible for the reshipment costs.

  • We do not issue refunds for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Missing Packages

  • Lost in Transit: If your package is lost in transit and the tracking has not updated for over 15 business days, please contact us at support@rawtalkco.com. We will investigate with the carrier and, if deemed lost, arrange a free replacement.

  • Marked as “Delivered”: RawTalkCo is not responsible for packages that are stolen from your porch or mailbox. If the carrier’s tracking link confirms that the package was “Delivered” to the exact address provided at checkout, we cannot issue a refund or free replacement. Please ensure you provide a secure delivery location.