Last updated: September 08, 2026

At RawTalkCo, we pride ourselves on delivering high-quality, custom-made apparel. Because we operate on a Print-On-Demand (POD) model, every item is uniquely printed just for you only after your order is placed. This eco-friendly approach helps reduce overproduction and waste, but it also means our return policy differs from traditional retail stores.

Please read this policy carefully before completing your purchase.

1. No Returns or Exchanges for Buyer’s Remorse or Wrong Size

Because all items are custom-made to order, we do not accept returns, process exchanges, or issue refunds if you change your mind, order the wrong size, or choose the wrong color.

• Sizing: To ensure the perfect fit, we provide detailed and accurate Size Charts on every product page. We strongly encourage you to measure your favorite shirt at home and compare it to our sizing guide before placing an order.

• Color Variance: Please note that actual product colors may vary slightly from what you see on your screen due to monitor display settings and the nature of the garment printing process (CMYK vs. RGB). Minor color variations are not considered a defect.

2. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If an item arrives damaged, has a major printing defect, or if you received the completely wrong item, we will make it right by offering a free replacement or a full refund.

To qualify for a resolution, you must contact us within 14 days of delivery.

How to claim a replacement/refund:

1. Email us at support@rawtalkco.com.

2. Include your Order Number.

3. Provide clear photographs showing the defect, damage, or incorrect item in good lighting. If the print is defective, please ensure the entire design is visible in the photo.

4. Provide a photo of the original shipping label on the package (if available).

Once we verify the issue with our printing partners, we will immediately arrange a replacement at no cost to you, or process a refund.

3. No Need to Return Defective Items

If your claim for a damaged/defective item is approved, you do not need to ship the item back to us.
Please DO NOT send items back to the manufacturer’s address printed on the original shipping package. Packages returned to the printing facility without our prior authorization will be disposed of, and no refund will be issued.

4. Order Modifications & Cancellations

As stated in our Shipping Policy, orders are sent to our printing facilities almost immediately. You may request a cancellation or modification (size/color/address change) within 6 hours of placing your order.

• Email: support@rawtalkco.com

• Once the 6-hour window has passed and production has begun, the order cannot be cancelled or altered under any circumstances.

5. Failed Deliveries & Returned to Sender

If a package is returned to our facility because the customer provided an incorrect/incomplete address, or the package was unclaimed at the local post office, we do not offer refunds.
The customer will be responsible for paying the actual reshipment cost to have the item sent out again.

6. Refund Processing Time

If a refund is approved (e.g., for a defective item or a successful cancellation within the 6-hour window), it will be processed automatically to your original payment method.

• Please allow 3 to 5 business days for the funds to appear in your account, depending on your bank or PayPal’s processing times.

7. EU Consumer Rights – Right of Withdrawal Exemption

For consumers residing in the European Union / United Kingdom: Under Article 16(c) of the Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized.
Since all RawTalkCo products are custom-made to order, these purchases are exempt from the right of withdrawal. By placing an order on our store, you acknowledge and agree to this exemption.

Contact Us

For any questions regarding our policy, please contact:

• Email: support@rawtalkco.com